Privacy Policy
Richmond upon Thames Movers Privacy Policy
This Privacy Policy explains how Richmond upon Thames Movers collects, uses, stores, and protects personal data about customers and prospective customers located within the Richmond upon Thames area. It also explains the legal bases we rely on under the UK General Data Protection Regulation and how you can exercise your data protection rights.
Scope of this Privacy Policy
This Privacy Policy applies to all Richmond upon Thames Movers customers and prospective customers in the Richmond upon Thames area who use our moving, packing, storage coordination, or related services, as well as individuals who contact us with enquiries or request a quotation.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main types of personal data we may collect are:
Identification and contact details, such as your full name, residential address, moving from and moving to addresses, and preferred contact details.
Service and booking information, such as dates and times of your move, information about the type and size of your property, inventory details where provided by you, access information for collection and delivery locations, and any special instructions.
Payment and billing information, such as payment method details and records of payments made, to the extent necessary to process and record transactions. We do not store full card details if payments are processed through secure third-party providers.
Communication data, such as records of communications between you and Richmond upon Thames Movers, including enquiries, service confirmations, feedback, and complaints.
Technical and usage data, such as basic technical information generated when you visit our website or use online enquiry forms, including device type, browser type, and general usage data. We limit the collection of technical data to what is necessary for the secure and effective operation of our website and services.
How We Collect Personal Data
We may collect personal data directly from you when you contact us by phone, in person, in writing, or via our website, when you request a quotation, make a booking, or provide feedback. We may also receive limited information from third parties, such as comparison platforms or referrers, when you have asked them to help you obtain moving services in the Richmond upon Thames area.
Lawful Bases for Processing
Richmond upon Thames Movers processes your personal data only where we have a valid lawful basis under the UK GDPR. Depending on the context, we will rely on one or more of the following lawful bases:
Performance of a contract: We process personal data to provide our moving and related services to you, including giving quotations, confirming bookings, carrying out moves, processing payments, and handling queries or complaints.
Legal obligation: We may process personal data where this is necessary to comply with legal or regulatory requirements, including record-keeping, tax, or accounting obligations.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests or those of a third party, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, ensuring the security of our operations, and keeping basic records of past moves in case of queries.
Consent: In specific cases, we may seek your clear consent to process certain personal data, for example to send you direct marketing communications that go beyond our existing customer relationship. Where we rely on consent, you may withdraw it at any time.
How We Use Your Personal Data
We use personal data only for purposes that are compatible with the reasons for which it was collected. These purposes include providing and managing moving and related services, preparing and sending quotations, planning and carrying out your move, including coordinating dates, access, and any special requirements, administering payments and billing, responding to your enquiries, feedback, or complaints, improving our services and internal processes, maintaining accurate internal records and documentation, meeting legal, regulatory, and insurance requirements, and, where permitted, informing you of relevant services or updates.
Data Retention
Richmond upon Thames Movers keeps personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.
In general, we retain customer and move-related records for a period that allows us to respond to any follow-up queries, potential disputes, or insurance matters and to comply with applicable laws in the United Kingdom. Payment and invoice records are kept for the period required by tax and accounting regulations. After the relevant retention period expires, personal data is deleted or securely anonymised so that it can no longer be linked to you.
Use of Data Processors
We may engage selected third parties as data processors to help us deliver our services and manage our operations. These processors may include payment service providers, information technology and cloud service providers, business administration support providers, and specialist subcontractors helping to carry out aspects of your move in the Richmond upon Thames area where necessary.
Where we use processors, they are only permitted to process personal data on our documented instructions and for the specific purposes we define. We require all processors to implement appropriate technical and organisational measures to protect your data and to handle it in compliance with applicable data protection laws.
Data Sharing and International Transfers
We do not sell your personal data. We may share limited personal data with third parties where it is necessary to provide our services, fulfil our contract with you, meet a legal obligation, or protect our legitimate interests, for example with insurers, accountants, or professional advisers.
If personal data is transferred outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, so that your data remains protected.
Data Security
Richmond upon Thames Movers takes reasonable and proportionate steps to protect the personal data we hold against unauthorised access, accidental loss, disclosure, or destruction. These measures include limiting access to personal data to staff and processors who need it to perform their role, using secure systems for storing and transmitting information, and regularly reviewing our procedures and staff awareness regarding data protection.
Your Data Protection Rights
Under the UK GDPR, individuals in the Richmond upon Thames area have a number of rights in relation to their personal data. Depending on the circumstances, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data.
Request erasure of your personal data where there is no longer a valid reason for us to continue processing it, subject to legal or contractual obligations that may require us to retain certain data.
Object to our processing of your personal data where we rely on legitimate interests, including any profiling based on those interests.
Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or assess an objection.
Request the transfer of your personal data to you or another service provider, where technically feasible and where processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your data. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you would like to exercise any of your data protection rights or have any questions about how Richmond upon Thames Movers handles your personal data, you can contact us using the contact details provided on our main customer communications and documentation.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you believe your data protection rights have been infringed. We would, however, appreciate the chance to address your concerns first and invite you to contact us in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. When we make significant changes, we will take reasonable steps to inform you, for example by updating the version published with our customer documentation. We encourage you to review this Privacy Policy periodically to stay informed about how Richmond upon Thames Movers processes your personal data.
